EXISTING CUSTOMER LOGIN

Pay Bills, Change Plans & More

Become a RailWire Business Partner

RailTel works with MSPs and ANPs to take high speed broadband internet to all parts of the country through its 52,000 km optical fibre backbone and you could qualify to become a partner in making wired broadband available to your community. Not only will this add to your monthly income, but you will also serve as an example of local entrepreneurship to thousands of young minds in your area.

Managed Service Provider

For companies with a minimum turn over of INR 5 crores and strengths in marketing and operations.

Access Network Provider

For Local Cable Operators who have an active network of subscribers with co-axial/optical fiber connectivity.

Service 01.

RailWire’s Managed Service Partner (MSP) identifies prospective Access Network Providers (ANPs) – be it the Multi-Service Operators (MSOs) or the Local Cable Operators (LCOs), evangelizes RailWire business and its uniqueness with the ANPs. MSP short-lists and selects suitable ANPs, leading to signing of agreements between RailTel, the MSP & the ANP. Railtel arranges for connectivity of the ANP location(s) to the Railtel network.

Service 02.

MSP manages the ANP Networks, Billing and Customer Support through the centrally-hosted Operational Support Software System (OSS), Business Support Software System (BSS), Network Management Software System (NMS) and Customer Relationship Management Software System (CRM) of Railtel. MSP will always have access to RailTel’s OSS, BSS, NMS and CRM systems.

Service 03.

MSP arranges the requisite infrastructure along with IT accessories like Personal Computers/Thin Clients at its own cost for managing the OSS, BSS, NMS, and CRM systems.

Service 04.

MSP arranges other supporting infrastructure like commercial AC power, alternate power source, UPS battery sets, air-conditioning (cooling), space, and staff.

Service 05.

Railtel connects the MSP Location through fiber/RF from its nearest available network along with all necessary hardware for availability of access to Railtel’s centrally-hosted OSS, BSS, NMS, and CRM systems. Wherever feasible, subject to availability, Railtel will offer to the MSP its raw space at nominal price such that the MSP can renovate & create requisite infrastructure for RailWire offices and support centre(s).

Service 06.

MSP facilitates call-center at its own cost, which will interface with RailTel’s toll-free number and handle queries, complaints, and extend maintenance support to RailWire customers.

A RailWire MSP is a company with at least INR 20 Crore turn over (INR 5 Crore for North East) and able to execute various services on behalf of RailTel

Service 07.

MSP resolves direct queries of the customers through e-mails addressed to webmaster/helpdesk.

Service 08.

MSP operates a service-center together with requisite skilled manpower on a 24x7x365 basis, specifically for RailWire customers.

Service 09.

MSP ensures that all legal obligations required of an ISP, as mandated by the DoT, including keeping KYC data are fulfilled. These records and processes are made available for monthly and/or quarterly inspection by RailTel and/or DoT officials.

Service 10.

MSP does the revenue collections from ANPs, does the accounting & settlement through the RailWire Billing System. Based on prepayment, RailWire connections are provisioned by RailTel through its regional/territorial Network Operating Centers (NOCs).

Service 11.

RailTel ensures that all revenue collection from ANPs are deposited into an escrow account in a nationalized/first class commercial Bank, opened and maintained by RailTel and reconciled on a monthly basis. The appropriation of revenue to RailTel and MSP is carried out on a weekly basis. Likewise, RailTel reconciles the monthly Bank receipts with the RailWire-provided data in order to confirm complete billing and realization. From time-to-time, the services of the MSP gets audited by RailTel officials and/or third party auditors. Payments to the ANPs are facilitated through a payment gateway.

Service 12.

MSP pursues targets fixed by the joint working group (JWG) consisting of RailTel and MSP officials. MSP deploys necessary resources for branding, marketing, and sales of RailWire services. In consultation with the JWG, MSP organizes outdoor advertisements, print and electronic media advertisements, road-shows, tele-marketing, SMS campaign etc. RailTel will provide the creative inputs for brand-building and campaign advertisements.

Service 13.

MSP educates the ANPs in evangelizing the concept of RailWire and its uniqueness to apartment associations, builders community, various residential colonies as well as the retail community. MSP educates the ANPs on the design rules of the RailWire network that needs to be followed by the ANPs when rolling-out their Aggregation Network, Edge Network, and/or In-Building Network for RailWire. MSPs employ adequate staff trained in networking.

Service 14.

On a need basis, MSP may enter into independent agreements with financial institutions to offer loan facilities to RailWire subscribers for bundled offerings from RailWire - hardware, other devices, or 3rd party software licences. RailTel will not be a party to this agreement.

Service 15.

MSP shares with RailTel copies of all agreements signed by MSPs in connection with RailWire business, whether or not such agreement required the approval of RailTel.

Service 16.

MSP may procure and supply access network equipment, customer premise equipment (CPE), ethernet -over-coaxial cable modems at competitive rates to ANPs. MSP takes RailTel’s approval for technical suitability of equipment being deployed in access bandwidth by the ANP.

Service 17.

MSP measures periodically the customer experience of brand-RailWire in accordance with customer experience fulfilment standards laid down by RailTel so as to ensure that RailWire subscribers perceive similar quality of service irrespective of the Circle/Region that the MSP services.

Service 01.

Formal building permission is obtained from building owners or apartment associations. Permissions shall include, but not be limited to allocating space for equipment rack, LAN switch, fiber termination in the Building & premises. Power supply arrangement & right to draw electricity from the building/apartment and in-building/premises. Cable-laying works to connect subscribers.

Service 02.

Charges, if any, towards electricity drawn from the building payable by the ANP. In the event the building owner or building association demands rental charges towards rack-space, the same is borne by the ANP.

Service 03.

The access network from RailTel’s POP to the customer premises is built and maintained by the ANP.

Service 04.

This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information.

Service 05.

This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information.

Service 06.

This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information.

A RailWire ANP is a Local Cable Operator with at least 50 active cable subscribers on optical fibre, co-axial cable or wireless connectivity.